Frequently Asked Questions

We offer three main services: Residential Cleaning (weekly, bi-weekly, or monthly), Deep Cleaning (comprehensive top-to-bottom clean), and Move-In/Move-Out Cleaning (for property transitions). We also accommodate custom cleaning requests for special situations like post-renovation cleanup or event preparation.

Pricing depends on your home's size, condition, and the type of service you need. A standard residential cleaning for a 2-bedroom home typically ranges from $160–$199, while deep cleaning starts around $299–$399. We provide free, no-obligation quotes tailored to your specific home — just fill out our contact form or call (813) 836-5058.

Yes! Our team arrives fully equipped with all necessary cleaning supplies, tools, and equipment. We use professional-grade, eco-friendly products that are safe for children, pets, and the environment. If you have specific product preferences, we're happy to accommodate them.

We serve the greater Jacksonville, FL area including Jacksonville Beach, Neptune Beach, Atlantic Beach, Ponte Vedra Beach, San Marco, Riverside, Avondale, Mandarin, Southside, Arlington, and surrounding neighborhoods. If you're unsure whether we cover your area, please contact us.

Booking is easy! You can fill out our online contact form, call us at (813) 836-5058, or email [email protected]. We'll discuss your needs, provide a quote, and schedule your cleaning at a time that works for you.

We recommend booking at least 3–5 days in advance for regular cleanings and 1–2 weeks for deep cleaning or move-in/move-out services. However, we do our best to accommodate last-minute requests when availability allows. Same-day service may be available — just call to check.

Of course! We understand plans change. We ask for at least 24 hours' notice for rescheduling or cancellations. This allows us to offer the time slot to another client and ensures no cancellation fees apply.

No, you don't need to be home. Many of our clients provide a key, garage code, or lockbox access. Our team members are fully background-checked, insured, and bonded, so you can trust us with your home. We'll lock up securely when we're done.

Absolutely. Every member of our team undergoes a thorough background check before joining Heartily Home Services. We are fully insured and bonded, providing complete protection for your home and belongings. Your safety and peace of mind are our top priorities.

While we take extreme care with your belongings, accidents can happen. We are fully insured, so any accidental damage is covered. Please report any concerns within 24 hours and we'll resolve the issue promptly and professionally.

We stand behind our work with a 100% satisfaction guarantee. If any area of your home doesn't meet your expectations after a cleaning, contact us within 24 hours and we'll return to re-clean the area at no additional cost. Your happiness is our measure of success.

The health and safety of our clients and team members remains a priority. Our protocols include: team members who are feeling unwell stay home, we use EPA-approved disinfectants effective against COVID-19, our team wears masks upon request, we practice hand hygiene throughout every visit, and high-touch surfaces receive extra attention during every clean.

Yes! We use non-toxic, biodegradable cleaning products that are safe for your family, pets, and the Florida environment. Our products are free from harsh chemicals while still delivering professional-grade cleaning results. We believe a clean home should also be a healthy home.

We can accommodate cleaning during illness with additional safety precautions. Please let us know in advance so our team can take appropriate measures, including enhanced PPE and hospital-grade disinfection protocols. We want to help you maintain a clean, healthy environment especially during illness.